This website is owned and operated by All Trips LTD ("the Company"). By utilizing our services, as outlined in the "About Our Services" section, you agree to these Terms and Conditions. Upon confirming your payment, you become a Customer.
We reserve the right to modify these Terms and Conditions without prior notice, and any changes will take effect immediately upon posting on our website. These Terms will always be available for you to review.
Contracts can be established in any language available on our site, but English will prevail in cases of discrepancies.
For any questions regarding these Terms and Conditions, please contact our Customer Service Department using our Contact Form.
About Our Services
Our website operates independently from the government, offering professional assistance for obtaining arrival cards for foreign visitors to our destination, specifically the Malaysia Digital Arrival Card (MDAC). Our services include providing information about the MDAC, assisting with the application process, updating you on your application status, and delivering the completed arrival card via email.
Our service is limited to sending the completed E-ticket to you via email and we bear no responsibility for any subsequent issues related to client email systems or delivery problems.
Important Notes:
All personal data provided must be accurate and complete; please correct any errors before making a payment, as submitted documents must match the provided information.
Using Our Services
To use our services, you must:
Be an adult with the legal capacity to enter contracts, or have a parent or legal guardian apply on behalf of a minor.
Provide correct personal data and select the desired services.
Agree to our Terms and Conditions before proceeding with payment.
Costs
Details of the costs for the Malaysia Digital Arrival Card (MDAC) and associated services are found on our payment page. Fees are subject to change without prior notice, but such changes will not affect existing customers.
Payment
We accept various payment methods listed on our website. Please use only approved methods to avoid payment issues. By confirming your payment, you assert ownership of the payment card and authorize us to process the transaction.
Correcting Errors
Make sure to review and correct your personal data before payment. Incorrect information may impact the outcome of your application.
Limitations of Guarantees and Liability
Your use of this website is at your own risk. The Company makes every effort to ensure website availability and safe navigation. However, there may be occasional interruptions for maintenance or updates, and we cannot guarantee uninterrupted access or that errors will not occur.
The Company and its partners, suppliers, employees, or representatives are not liable for any errors or omissions on the website or if the content is used unlawfully by you or a third party.
The Company is not responsible for ensuring compliance with legal age requirements for users accessing this website. It is the responsibility of parents and guardians to monitor and control internet use by minors and to prevent unauthorized access to unsuitable content.
The Company is not liable for any breaches of these Terms by the User and/or the Customer.
Non-Waiver of Rights
Failure by the Company to exercise any rights under these Terms does not constitute a waiver of those rights unless expressly stated in writing or under legal prescription.
Intellectual Property Rights
The domain malaysiadigitalcard.com is registered to the Company, and cannot be used in connection with any products or services other than those offered on this site in a way that could create confusion among Users or discredit the Company.
All content on this website, including text, images, graphics, sounds, videos, trademarks, logos, interactive features, and any other elements, as well as the software necessary for its operation, is owned by the Company or its licensed partners. These materials are protected by intellectual property rights, and Users and Customers must respect them. A copyright notice is displayed on the homepage of this website.
Reproduction, distribution, public communication, transformation, or any use of the protected elements of this website for commercial purposes, without the Company's prior written consent, is strictly prohibited.
Accessing and using this website does not transfer any intellectual property rights to the User or Customer, nor does it grant any license or authorization.
The Company reserves all intellectual property rights not expressly granted.
Customer Service
Our multilingual Customer Service Department is available 24/7 via email at subscription@mdac.online. They are responsible for addressing inquiries, feedback, and complaints about our services, as well as managing refund requests when necessary.
Please note:
We prioritize prompt responses to all questions or emails within the time frame required by applicable laws and regulations.
For security reasons, our Customer Service Department may ask for personal data and/or information to verify your identity before addressing your request.
Company Details
All Trips LTD
Full address: Varna 9000, Bulgaria Mladost 114
Complaint and all other under Bulgarian law