Customer satisfaction is our top priority, and we offer the option for clients to request a refund if our professional assistance services do not meet their expectations.

To start the refund process, please fill out and submit the contact form at subscription@mdac.online clearly stating your reason for the refund.

Once we receive your request, it will be reviewed within 3 hours. Our Customer Service Department will carefully evaluate the details and context surrounding your request to decide whether to approve or deny it, and we will keep you updated on the outcome.

Customers are required to submit refund requests within 30 days of receiving our confirmation email indicating successful payment for our services. Requests made after this period will generally not be considered, except in unique situations.

Key Points to Remember:

• Customers who have not submitted their Malaysia Digital Arrival Card (MDAC) when requesting a refund are eligible for a full refund.

• Customers whose MDAC has been approved by the Malaysian government may receive a refund of our service fee, minus any non-refundable charges, based on specific circumstances.

• Customers whose MDAC is denied by the Malaysian government may qualify for a full refund depending on the individual case and in accordance with our service guarantee.

• Additional service fees are non-refundable under any circumstances.

If a refund request is granted by our Customer Service Department, it will be processed within 3 hours using the same payment method utilized for our services. You will receive a confirmation email once your refund has been issued. Please note that the refunded amount may take up to ten (10) business days to appear in your account, depending on your payment provider.

For any additional questions regarding our Refund Policy, please reach out to us at subscription@mdac.online.